Senior Mobile Expert: Elite Retail Tech & Service

T-MOBILE USA, Inc.; Thornton (CO); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Holidays

Parental leave

Transit programs

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores, using new systems to resolve customer needs from research to resolution.

This role blends retail expertise with the latest tools and a dedicated training curriculum to help experts grow. As part of a team, you will collaborate with Customer Service and Engineering to create a one-stop resolution for customer pain points, delivering strong sales and service experiences every

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores, using new systems to resolve customer needs from research to resolution.

This role blends retail expertise with the latest tools and a dedicated training curriculum to help experts grow. As part of a team, you will collaborate with Customer Service and Engineering to create a one-stop resolution for customer pain points, delivering strong sales and service experiences every