Senior Mobile Expert: In-Store Tech & Service Leader

T-Mobile; Everett (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores. You will use new systems to resolve customer needs, while applying mobile retail expertise and supporting a product roadmap tailored for these locations.

You will receive curated training and work with peers in Customer Service and Engineering to deliver superior service and sales experiences, growing with a dynamic, team-based environment.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores. You will use new systems to resolve customer needs, while applying mobile retail expertise and supporting a product roadmap tailored for these locations.

You will receive curated training and work with peers in Customer Service and Engineering to deliver superior service and sales experiences, growing with a dynamic, team-based environment.