Senior Mobile Expert - In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Tucson (AZ); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores as a leader in customer service and retail sales, leveraging new systems and a product roadmap designed for store locations.

You’ll collaborate with Customer Service and Engineering to deliver top-notch, end-to-end resolutions. This role includes curated training and ongoing development, enabling you to excel and grow in a team-driven environment.

Qualifications

• High School Diploma or GED is required.
• Retail experience: 12+ months as Neighborhood Mobile Expert preferred.
• Care experience: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our Experience stores as a leader in customer service and retail sales, leveraging new systems and a product roadmap designed for store locations.

You’ll collaborate with Customer Service and Engineering to deliver top-notch, end-to-end resolutions. This role includes curated training and ongoing development, enabling you to excel and grow in a team-driven environment.