Senior Mobile Expert - Elite Retail Tech & Service Leader

T-MOBILE USA, Inc.; Lone Tree (CO); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use your retail expertise to recommend products, solve customer issues across in-store and digital tools, and collaborate with teammates to ensure the highest level of service. This role includes ongoing training to become a subject-matter expert and contribute to a culture focused on sales and customer delight.

Qualifications

• Strong customer service and communication skills required.
• Ability to multitask and think critically in a retail environment.
• Retail experience with product knowledge and sales skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will use your retail expertise to recommend products, solve customer issues across in-store and digital tools, and collaborate with teammates to ensure the highest level of service. This role includes ongoing training to become a subject-matter expert and contribute to a culture focused on sales and customer delight.