Senior Mobile Expert: Elite Retail Tech & Service

T-MOBILE USA, Inc.; Kaneohe (HI); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical, dental & vision insurance

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned stores. You will resolve issues using in-store and digital tools and participate in ongoing, curated training to grow as a subject-matter expert. Team collaboration drives exceptional sales and service experiences.

Role emphasizes customer satisfaction, product knowledge, and a path to career growth within a dynamic, rewards-driven environment.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Product Knowledge

Multitasking

Troubleshooting

Teamwork Orientation

Critical Thinking

Task Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned stores. You will resolve issues using in-store and digital tools and participate in ongoing, curated training to grow as a subject-matter expert. Team collaboration drives exceptional sales and service experiences.

Role emphasizes customer satisfaction, product knowledge, and a path to career growth within a dynamic, rewards-driven environment.