Senior Mobile Expert & Customer Experience Pro

T-Mobile; Charleston (SC); Sur place; USD 59 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Résumé du poste

T-Mobile is hiring Sr Mobile Expert to deliver best-in-class customer service and retail expertise in our company-owned Experience stores. You will work with new systems and tools, addressing customer needs from research to resolution, while contributing to a product roadmap for store locations.

You’ll receive curated training and ongoing development in a team-driven environment that rewards contributions to experience and store results. Growth is a core focus at T-Mobile.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience as Neighborhood Mobile Expert or similar.
• Legally authorized to work in the United States.
• Safety Sensitive Position: No.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Uses digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Connaissances

Retail Sales

Customer Service

Problem Solving

Formation

High School Diploma/GED

Description du poste

T-Mobile is hiring Sr Mobile Expert to deliver best-in-class customer service and retail expertise in our company-owned Experience stores. You will work with new systems and tools, addressing customer needs from research to resolution, while contributing to a product roadmap for store locations.

You’ll receive curated training and ongoing development in a team-driven environment that rewards contributions to experience and store results. Growth is a core focus at T-Mobile.