Senior Mobile Expert: Elite Tech & Service Leader

T-Mobile; Springfield Township (Delaware County); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family support

Transit benefits

Job summary

T-Mobile is seeking a Sr Mobile Expert to join our company-owned Experience stores, delivering best-in-class customer service while leveraging mobile retail expertise. You’ll work with Customer Service and Engineering to resolve customer issues and contribute to a one-stop solution approach.

You will receive curated training and ongoing development in a team-based culture that awards contribution to experience and store results. Travel is not required, and opportunities for stock grants exist.

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to join our company-owned Experience stores, delivering best-in-class customer service while leveraging mobile retail expertise. You’ll work with Customer Service and Engineering to resolve customer issues and contribute to a one-stop solution approach.

You will receive curated training and ongoing development in a team-based culture that awards contribution to experience and store results. Travel is not required, and opportunities for stock grants exist.