Senior Mobile Expert: Retail Solutions & Service Lead

T-Mobile; Cherry Hill Township (NJ); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering to provide a one-stop solution.

With curated training and a growth-focused environment, you can develop expertise and advance within a team-driven culture that rewards contributions to store results

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) in Neighborhood Mobile Expert role preferred.
• Care roles (Elite Expert, Account Care, Technical Care) preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical thinking

Customer service

Multitasking

Product knowledge

Sales

Task management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering to provide a one-stop solution.

With curated training and a growth-focused environment, you can develop expertise and advance within a team-driven culture that rewards contributions to store results