Senior Mobile Expert — Customer Experience Leader

T-Mobile; Potomac (MD); On-site; USD 62,000 - 74,000; Full time

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and a product roadmap to resolve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering.

The role emphasizes training, growth, and a team-based culture that rewards contributions to store results and customer experience.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and a product roadmap to resolve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering.

The role emphasizes training, growth, and a team-based culture that rewards contributions to store results and customer experience.