Senior Mobile Expert: In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Harrisonburg (VA); Sur place; USD 60 000 - 68 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter benefits

Résumé du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores.

The role focuses on delivering best-in-class customer service while leveraging retail expertise and new systems to resolve customer needs from research to resolution. As a Sr Mobile Expert, you will work with peers in Customer Service and Engineering to create a one-stop resolution, participate in curated training, and contribute to a team-based culture that rewards store results and customer experience

Qualifications

• High School Diploma or GED required.
• 12+ months retail experience as a Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care experience preferred.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Description du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores.

The role focuses on delivering best-in-class customer service while leveraging retail expertise and new systems to resolve customer needs from research to resolution. As a Sr Mobile Expert, you will work with peers in Customer Service and Engineering to create a one-stop resolution, participate in curated training, and contribute to a team-based culture that rewards store results and customer experience