Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile; Hamden (CT); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail expertise in company-owned Experience stores. You will work with peers from Customer Service and Engineering to solve customer needs, leveraging new systems and tools and participating in a curated training curriculum for ongoing development.

The role emphasizes problem solving, product knowledge, teamwork, and continuous learning to create exceptional customer experiences and drive store results.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail expertise in company-owned Experience stores. You will work with peers from Customer Service and Engineering to solve customer needs, leveraging new systems and tools and participating in a curated training curriculum for ongoing development.

The role emphasizes problem solving, product knowledge, teamwork, and continuous learning to create exceptional customer experiences and drive store results.