Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Buffalo (NY); Presencial; USD 60 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family support

Tuition assistance

Disability insurance

Resumo da oferta

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service with retail expertise in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for these locations.

You will join a team to provide high-quality service, leveraging training and development to grow in a dynamic, store-based environment that rewards excellence in sales and customer experiences.

Qualificações

• High school diploma or GED required.
• Retail experience a plus (12+ months).
• Care/Elite Care experience preferred.

Responsabilidades

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to act as SME for all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works with peers to build a culture of sales and service.

Conhecimentos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service with retail expertise in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for these locations.

You will join a team to provide high-quality service, leveraging training and development to grow in a dynamic, store-based environment that rewards excellence in sales and customer experiences.