Senior Mobile Experience Specialist

T-Mobile US Inc.; Medford (OR); Vor Ort; USD 33.000 - 47.000; Vollzeit

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail expertise at company-owned Experience stores.

The role involves working with new systems and tools, contributing to a product roadmap for stores, and partnering with Customer Service and Engineering to ensure rapid resolution of customer needs. Training is tailored to enhance expertise and growth opportunities.

Qualifikationen

• High School Diploma or GED required.
• 12+ months Retail: Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.
• Strong communication, critical thinking and customer service are essential.
• Teamwork and multitasking are important in a store environment.
• Product knowledge and sales skills are necessary to meet customer needs.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a sales and service culture.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Neighborhood Mobile Expert (Preferred)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail expertise at company-owned Experience stores.

The role involves working with new systems and tools, contributing to a product roadmap for stores, and partnering with Customer Service and Engineering to ensure rapid resolution of customer needs. Training is tailored to enhance expertise and growth opportunities.