Senior Mobile Expert — Elite Service & Tech Solutions

T-Mobile US Inc.; Braintree (MA); Vor Ort; USD 39.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Zusammenfassung

T-Mobile USA, Inc. seeks Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

You will work in company-owned Experience stores, using new systems and tools to resolve customer needs from research to resolution. This role collaborates with Customer Service and Engineering to create a one-stop solution for pain points and participates in curated training to grow professionally.

Qualifikationen

• Communication skills are required.
• Critical thinking and problem-solving abilities.
• Strong customer service and sales orientation.
• Multitasking and time-management proficiency.
• Solid product knowledge and ability to explain features.
• Proven sales ability and relationship-building.
• Organizational skills for task management.
• Collaborative team orientation, willingness to help others.
• Troubleshooting and resolving customer issues.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME-level knowledge of T-Mobile.
• Consistently uses digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a sales and service culture.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. seeks Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

You will work in company-owned Experience stores, using new systems and tools to resolve customer needs from research to resolution. This role collaborates with Customer Service and Engineering to create a one-stop solution for pain points and participates in curated training to grow professionally.