Senior Mobile Expert: Customer Experience Leader

T-Mobile US Inc.; Clearwater (FL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs, contribute to a product roadmap, and work with peers across Customer Service and Engineering to create a one-stop resolution environment.

You will undergo curated training and ongoing development in a team-oriented culture that rewards performance and store results.

Qualifications

• Requires a high school diploma or GED.
• Retail/mobile experience preferred (12+ months).
• Ability to use in-store and digital tools to resolve customer needs.

Responsibilities

• Sell products, features and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems.
• Complete ongoing training to become SME for T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to foster a sales and service culture.

Skills

Communication

Customer Service

Sales

Product Knowledge

Multitasking

Teamwork

Problem Solving

Digital Tools

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs, contribute to a product roadmap, and work with peers across Customer Service and Engineering to create a one-stop resolution environment.

You will undergo curated training and ongoing development in a team-oriented culture that rewards performance and store results.