Senior Mobile Expert - Customer Experience Leader

T-Mobile US Inc.; Lake Lotawana (MO); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Zusammenfassung

T-Mobile USA, Inc. is hiring a Senior Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, and you will work with peers in Customer Service and Engineering to craft a seamless experience. This role includes curated training and ongoing development within a team-based culture that rewards store results.

Qualifikationen

• High School Diploma or GED required.
• Retail experience preferred (12+ mos. Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is hiring a Senior Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, and you will work with peers in Customer Service and Engineering to craft a seamless experience. This role includes curated training and ongoing development within a team-based culture that rewards store results.