Senior Mobile Expert: Lead in-Store Service & Tech

T-Mobile; Spanish Fork (UT); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

At T-Mobile, Sr Mobile Expert roles deliver best-in-class customer service in company-owned Experience stores. You’ll solve customer needs from research to resolution using new systems, working with peers in Customer Service and Engineering to create a one-stop resolution.

Expect curated training and ongoing development to grow your expertise, with a team-based culture that rewards performance. The role is anchored in compensating base pay plus annual incentives, with benefits including

Qualifications

• Communication skills required.
• Critical thinking and multitasking.
• Customer service excellence and product knowledge.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer issues in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

At T-Mobile, Sr Mobile Expert roles deliver best-in-class customer service in company-owned Experience stores. You’ll solve customer needs from research to resolution using new systems, working with peers in Customer Service and Engineering to create a one-stop resolution.

Expect curated training and ongoing development to grow your expertise, with a team-based culture that rewards performance. The role is anchored in compensating base pay plus annual incentives, with benefits including