Senior Mobile Expert — In-Store Customer & Tech SME

T-Mobile; Hampton (VA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will leverage retail expertise, use new systems and tools, and work with peers in Customer Service and Engineering to resolve customer needs from research to resolution. As a Sr Mobile Expert you will receive curated training, develop your expertise, and join a team-based culture that rewards contributions to store results and customer experiences.

Qualifications

• High School Diploma/GED required.
• Retail experience: 12+ months in Neighborhood Mobile Expert
• Care experience: Elite Expert in Account Care or Technical Care

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Uses digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Organization

Training

Math

Certification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will leverage retail expertise, use new systems and tools, and work with peers in Customer Service and Engineering to resolve customer needs from research to resolution. As a Sr Mobile Expert you will receive curated training, develop your expertise, and join a team-based culture that rewards contributions to store results and customer experiences.