Senior Mobile Expert: In-Store Tech & Service Leader

T-Mobile; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Parental & Family Leave

Career Growth

Job summary

At T-Mobile, Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.

Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months Neighborhood Mobile Expert experience preferred.
• Care: Elite Expert, Account Care or Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

At T-Mobile, Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.

Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built