Senior Mobile Expert: Elite In-Store Tech & Service Lead

T-MOBILE USA, Inc.; Federal Way (WA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Flexible benefit account

Paid time off

Paid holidays

Tuition assistance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage retail expertise, resolve customer needs from research to resolution, and help attract new customers with a one-stop experience.

You\'ll work with peers in Customer Service and Engineering, receive curated training and ongoing development, and grow within a team-based culture that rewards great store results and customer experiences.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer Service

Sales

Product Knowledge

Communication

Multitasking

Teamwork Orientation

Critical Thinking

Troubleshooting

Education

High School Diploma/GED

Retail Experience (Preferred)

Care: Elite Expert (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will leverage retail expertise, resolve customer needs from research to resolution, and help attract new customers with a one-stop experience.

You\'ll work with peers in Customer Service and Engineering, receive curated training and ongoing development, and grow within a team-based culture that rewards great store results and customer experiences.