Senior Mobile Expert: Elite In-Store Tech & Service

T-Mobile; Los Angeles (CA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holiday Pay

Parental Leave

Tuition Assistance

Job summary

T-Mobile is seeking a Sr Mobile Expert for company-owned Experience stores, delivering best-in-class customer service while applying retail expertise. You will work with Customer Service and Engineering to create a one-stop resolution for customer pain points and use new systems and tools for service delivery.

You’ll receive curated training and ongoing development in a team-based culture focused on sales and service excellence.

Qualifications

• Must have strong customer service and retail sales experience.
• Detail-oriented with good multitasking and communication skills.
• Willingness to complete training and become SME across products and processes.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current as SME in all things T-Mobile.
• Leverage digital tools during interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification

Education

High School Diploma or GED

Job description

T-Mobile is seeking a Sr Mobile Expert for company-owned Experience stores, delivering best-in-class customer service while applying retail expertise. You will work with Customer Service and Engineering to create a one-stop resolution for customer pain points and use new systems and tools for service delivery.

You’ll receive curated training and ongoing development in a team-based culture focused on sales and service excellence.