Senior Mobile Expert: In-Store Tech & Service Lead

T-Mobile US Inc.; New York (NY); Vor Ort; USD 47.000 - 55.000; Vollzeit

Zusammenfassung

T-Mobile US Inc. is seeking aSr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores.

You will use new systems to resolve customer needs from research to resolution, partnering with Customer Service and Engineering to create a seamless one-stop experience for customers. The role emphasizes product knowledge, sales skills, and teamwork, with comprehensive training and a path for growth.

Qualifikationen

• High School Diploma or GED may be required.
• Retail experience in mobile/tech retail preferred.
• Care: Elite Expert roles preferred.

Aufgaben

• Sell products and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME for T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Jobbeschreibung

T-Mobile US Inc. is seeking aSr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores.

You will use new systems to resolve customer needs from research to resolution, partnering with Customer Service and Engineering to create a seamless one-stop experience for customers. The role emphasizes product knowledge, sales skills, and teamwork, with comprehensive training and a path for growth.