Senior Mobile Expert: In-Store Tech & Service Leader

T-Mobile; Lewiston (ID); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual incentive plan

Medical, dental, vision insurance

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for these locations.

Training and development are a priority, with a team-based culture that rewards performance and store results. This role offers growth opportunities, competitive pay, and retail-specific incentives.

Qualifications

• Requires HS diploma or GED.
• Retail experience preferred (12+ months).
• Experience in Care segments is a plus.
• Customer service and sales in a retail setting preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Tools

In-store systems

Digital tools

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for these locations.

Training and development are a priority, with a team-based culture that rewards performance and store results. This role offers growth opportunities, competitive pay, and retail-specific incentives.