Senior Mobile Expert - In-Store Tech & Service Lead

T-Mobile US Inc.; Newark (DE); Vor Ort; USD 39.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Short- and long-term disability

AD&D coverage

Life insurance

Long-term care insurance

Retail discounts

Transit and commuter program

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for a company-owned Experience Store, delivering best-in-class customer service and applying retail expertise with product knowledge. You’ll engage customers, resolve issues, and leverage new systems to enhance the shopping experience.

You will receive ongoing training, work with peers and engineering to solve problems, and be part of a team-focused culture that rewards contribution and store results.

Qualifikationen

• High School Diploma or GED required.
• Retail experience and store knowledge preferred.
• Strong communication and customer service skills.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.
• Consistently uses digital tools in interactions and onboarding.
• Collaborates to build and contribute to a sales/service culture.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for a company-owned Experience Store, delivering best-in-class customer service and applying retail expertise with product knowledge. You’ll engage customers, resolve issues, and leverage new systems to enhance the shopping experience.

You will receive ongoing training, work with peers and engineering to solve problems, and be part of a team-focused culture that rewards contribution and store results.