Senior Mobile Expert — In-Store Tech & Service Lead

T-Mobile; South Huntington (NY); Vor Ort; USD 39.000 - 55.000; Vollzeit

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service, leverage new systems, and work with Customer Service and Engineering to resolve customer pain points.

You will participate in curated training to grow your expertise and support a team-based culture that rewards exceptional store results and sales performance. Eligible employees receive extensive benefits and growth opportunities.

Qualifikationen

• High School Diploma or GED required.
• Retail experience or mobile/accessory knowledge preferred.
• Care: Elite Expert, Account Care or Technical Care experience a plus.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

18+ years old

Authorized to work in US

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service, leverage new systems, and work with Customer Service and Engineering to resolve customer pain points.

You will participate in curated training to grow your expertise and support a team-based culture that rewards exceptional store results and sales performance. Eligible employees receive extensive benefits and growth opportunities.