Senior Mobile Expert — Elite In-Store Tech & Service Leader

T-Mobile; McDaniel Heights (DE); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring a Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores. You will solve customer issues from research to resolution, using new systems and a product roadmap tailored for these locations.

You’ll train continuously, collaborate with peers, and help create a peak experience that showcases T-Mobile’s innovative culture. You’ll join a team-focused environment where Experts and Leaders work with Customer Service and Engineering to deliver

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to handle multiple tasks and customer inquiries.
• Strong product knowledge and sales skills essential.

Responsibilities

• Sell appropriate products and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training and act as SME for T-Mobile products and processes.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate with team to drive sales and service excellence.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores. You will solve customer issues from research to resolution, using new systems and a product roadmap tailored for these locations.

You’ll train continuously, collaborate with peers, and help create a peak experience that showcases T-Mobile’s innovative culture. You’ll join a team-focused environment where Experts and Leaders work with Customer Service and Engineering to deliver