Senior Mobile Expert — In-Store Tech & Service Lead

T-Mobile; Minneapolis (MN); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and paid holidays

Parental and family leave

Tuition assistance

Disability insurance

AD&D coverage

Life insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to resolve customer needs, using new systems and tools and a product roadmap tailored for these locations.

The role emphasizes collaboration, knowledge growth, and delivering high-quality sales and service experiences at every interaction, in a fast-paced team environment.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Legal work authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to resolve customer needs, using new systems and tools and a product roadmap tailored for these locations.

The role emphasizes collaboration, knowledge growth, and delivering high-quality sales and service experiences at every interaction, in a fast-paced team environment.