Senior Mobile Expert: Elite In-Store Tech & Service

T-Mobile; Richmond (VA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Family building benefits

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, guided by a product roadmap tailored to these locations.

The role emphasizes teamwork and ongoing development to drive top sales and service experiences for customers. Expect curated training, a culture that rewards contribution, and opportunities to grow within an Un-carrier environment.

Qualifications

• High School Diploma/GED required.
• Retail experience preferred (12+ months).
• Care: Elite Expert, Account Care, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works with team to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Legal work authorization

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, guided by a product roadmap tailored to these locations.

The role emphasizes teamwork and ongoing development to drive top sales and service experiences for customers. Expect curated training, a culture that rewards contribution, and opportunities to grow within an Un-carrier environment.