Senior Mobile Expert: Elite In-Store Tech & Service

T-Mobile; San Mateo (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores, delivering best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution and collaborate with Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.

This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores, delivering best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution and collaborate with Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.

This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and