Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile US Inc.; Indiana; Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision insurance

401(k)

Paid time off and holidays

Annual stock grants

Zusammenfassung

T-Mobile US Inc. is seeking a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while applying retail expertise.

You will work with teams across Customer Service and Engineering to resolve customer pain points, using new tools and training designed to elevate expertise and results. The role emphasizes collaboration, ongoing training, and contributing to a sales-and-service driven culture with opportunities for growth and advancement within a people-first

Qualifikationen

• Strong communication and problem-solving abilities required.
• Ability to multi-task and manage time effectively.
• Knowledge of products and services to advise customers and upsell where appropriate.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Jobbeschreibung

T-Mobile US Inc. is seeking a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while applying retail expertise.

You will work with teams across Customer Service and Engineering to resolve customer pain points, using new tools and training designed to elevate expertise and results. The role emphasizes collaboration, ongoing training, and contributing to a sales-and-service driven culture with opportunities for growth and advancement within a people-first