Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile US Inc.; Braintree (MA); Presencial; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Transit Benefits

Descripción de la vacante

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service in company-owned Experience stores. You will work with an integrated team of Experts and Engineering to resolve customer issues and showcase a curated product roadmap for the stores.

You will receive specialized training and ongoing development to maximize your expertise and growth within a collaborative, team-based environment. The role emphasizes delivering top-tier sales and service experiences, leveraging new

Formación

• High School Diploma or GED required.
• Retail: 12+ months experience in Neighborhood Mobile Expert preferred.
• Care: Elite Expert backgrounds preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge for T-Mobile.
• Consistently uses digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

Sr Mobile Expert at T-Mobile USA, Inc. delivers best-in-class customer service in company-owned Experience stores. You will work with an integrated team of Experts and Engineering to resolve customer issues and showcase a curated product roadmap for the stores.

You will receive specialized training and ongoing development to maximize your expertise and growth within a collaborative, team-based environment. The role emphasizes delivering top-tier sales and service experiences, leveraging new