Senior Mobile Expert — Elite In-Store Tech & Service

T-Mobile US Inc.; Greeley (CO); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Zusammenfassung

Sr Mobile Expert at T-Mobile US Inc. will deliver best-in-class customer service in a company-owned Experience store, using new systems and a product roadmap to resolve customer needs. The role blends retail expertise with technical knowledge to drive sales and great service experiences.

You'll participate in curated training, work closely with peers in Customer Service and Engineering, and help build a culture of sales and service excellence in a dynamic Retail environment.

Qualifikationen

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Retail experience preferred (Neighborhood Mobile Expert / Care roles).
• Ability to multitask and work with diverse teams.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates with teammates to deliver strong sales and service results.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Legal eligibility to work

Ausbildung

High School Diploma/GED

Jobbeschreibung

Sr Mobile Expert at T-Mobile US Inc. will deliver best-in-class customer service in a company-owned Experience store, using new systems and a product roadmap to resolve customer needs. The role blends retail expertise with technical knowledge to drive sales and great service experiences.

You'll participate in curated training, work closely with peers in Customer Service and Engineering, and help build a culture of sales and service excellence in a dynamic Retail environment.