Senior Mobile Expert: Elite In-Store Tech & Service

T-Mobile US Inc.; North Charleston (SC); Vor Ort; USD 39.000 - 47.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores.

You will work with new systems and a product roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer issues. You will receive curated training and ongoing development in a team-driven culture that rewards achievement and store results, helping you grow in sales and service

Qualifikationen

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores.

You will work with new systems and a product roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer issues. You will receive curated training and ongoing development in a team-driven culture that rewards achievement and store results, helping you grow in sales and service