Senior Mobile Expert — In-Store Sales & Service Leader

T-Mobile US Inc.; Bridgewater Township (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Transit Benefits

Mobile Discounts

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to resolve issues from research to resolution and act as SME across T-Mobile products.

This role emphasizes teamwork, ongoing training, and a culture that rewards sales and service excellence. Travel is not required, and benefits include medical coverage, 401(k), and stock grants.

Qualifications

• Customer Service skills with passion, integrity, and energy.
• Retail sales experience in high-volume environment.
• Strong organization, multitasking, communication, and attention to detail.
• Acclimate local Retail Sales Associates to event environments.
• Basic math skills with calculator proficiency.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer Service

Retail Sales

Detailed Organization

Training

Mathematics

Problem-Solving

Multi-Tasking

Communication

Teamwork

Certification

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert Preferred

Care: Elite Expert, Account Care Preferred

Care: Elite Expert, Technical Care Preferred

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to resolve issues from research to resolution and act as SME across T-Mobile products.

This role emphasizes teamwork, ongoing training, and a culture that rewards sales and service excellence. Travel is not required, and benefits include medical coverage, 401(k), and stock grants.