Senior Mobile Expert: Growth, Stock Grants & Benefits

T-Mobile US Inc.; Redmond (WA); Sur place; USD 34 000 - 49 000; Plein temps

Avantages offerts par ce poste

Stock grant

401(k)

Health insurance

Paid time off

Holiday pay

Employee discounts

Résumé du poste

T-Mobile US Inc. experiences experts in our Experience stores deliver best-in-class customer service while leveraging retail expertise.

You will work with new systems, tools, and a product roadmap to solve customer needs from research to resolution, in a team-driven environment that rewards contribution and results. Experience Experts receive curated training and ongoing development to excel in a fast-paced store setting and collaborate with Customer Service and Engineering to resolve pain

Qualifications

• 18+ years of age.
• Legally allowed to work in the United States.
• 12+ months tenure in related mobile/retail roles.
• Strong customer service focus and communication skills.

Responsabilités

• Sell appropriate products, features and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training to act as SME for T-Mobile.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate to build a sales/service-focused culture.
• Aim to resolve sales and customer service pain points.

Connaissances

Customer service

Retail sales

Organization

Communication

Problem solving

Formation

High School Diploma/GED

Outils

POS system

Digital tools

Description du poste

T-Mobile US Inc. experiences experts in our Experience stores deliver best-in-class customer service while leveraging retail expertise.

You will work with new systems, tools, and a product roadmap to solve customer needs from research to resolution, in a team-driven environment that rewards contribution and results. Experience Experts receive curated training and ongoing development to excel in a fast-paced store setting and collaborate with Customer Service and Engineering to resolve pain