Senior Mobile Expert: Elevate Service & Growth

T-Mobile US Inc.; Olathe (KS); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, vision insurance

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile US Inc. operates a company-owned Experience store designed to attract new customers and deliver the highest level of service to existing customers.

Sr Mobile Expert will use new systems and tools, participate in a roadmap built for these locations, and collaborate with Customer Service and Engineering to resolve issues and provide a best-in-class experience. The role includes specialized training, deployment in a team-based culture, and opportunities for growth.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile US Inc. operates a company-owned Experience store designed to attract new customers and deliver the highest level of service to existing customers.

Sr Mobile Expert will use new systems and tools, participate in a roadmap built for these locations, and collaborate with Customer Service and Engineering to resolve issues and provide a best-in-class experience. The role includes specialized training, deployment in a team-based culture, and opportunities for growth.