Senior Mobile Expert & Customer Experience Leader

T-Mobile US Inc.; Nashua (NH); Vor Ort; USD 34.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Parental Leave

Tuition Assistance

Disability Insurance

Life Insurance

Discounts

Zusammenfassung

T-Mobile US Inc. is hiring for a Senior Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll work with a cross-functional team including Customer Service and Engineering to solve customer pain points and roll out new products and tools. You will receive curated training and ongoing development in a dynamic, team-based environment designed to deliver top sales and service experiences for customers.

Qualifikationen

• Communication is required.
• Critical Thinking is required.
• Customer Service is required.
• Multitasking is required.
• Product Knowledge is required.
• Sales is required.
• Task Management is required.
• Teamwork Orientation is required.
• Troubleshooting is required.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. is hiring for a Senior Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll work with a cross-functional team including Customer Service and Engineering to solve customer pain points and roll out new products and tools. You will receive curated training and ongoing development in a dynamic, team-based environment designed to deliver top sales and service experiences for customers.