Senior Mobile Expert: Growth, Training & Stock Rewards

T-Mobile US Inc.; Lewiston (ID); Sur place; USD 33 000 - 47 000; Plein temps

Résumé du poste

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll work with a team to resolve customer needs from research to resolution, using new systems and a product roadmap designed for these locations. You’ll receive curated training to grow your expertise while helping drive store results.

This role emphasizes sales and service excellence, collaboration with peers, and a culture that rewards contributions to the customer experience.

Qualifications

• High School Diploma/GED required.
• Retail experience preferred (12+ months in Neighborhood Mobile Expert).
• Care: Elite Expert or Technical Care experience preferred.
• Customer service and sales focus with product knowledge.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.

Connaissances

Customer Service

Communication

Critical Thinking

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Authorized to work in US

Formation

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Description du poste

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll work with a team to resolve customer needs from research to resolution, using new systems and a product roadmap designed for these locations. You’ll receive curated training to grow your expertise while helping drive store results.

This role emphasizes sales and service excellence, collaboration with peers, and a culture that rewards contributions to the customer experience.