Senior Mobile Experience Expert

T-Mobile US Inc.; Boston (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

The role involves new systems and tools, a product roadmap for these locations, and collaboration with Customer Service and Engineering to resolve customer pain points. You will receive curated training and ongoing development in an environment that rewards performance and emphasizes a team-based culture, aiming to deliver top sales

Qualifications

• Strong customer service skills and energy to deliver a world class shopping experience.
• Retail sales experience in a high-volume environment.
• Strong organization, multitasking, and attention to detail.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using store systems and digital tools.
• Complete ongoing training to act as SME for T-Mobile.
• Use digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.
• Resolve sales and customer service pain points successfully.

Skills

Customer service

Retail sales

Multitasking

Communication

Problem solving

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

The role involves new systems and tools, a product roadmap for these locations, and collaboration with Customer Service and Engineering to resolve customer pain points. You will receive curated training and ongoing development in an environment that rewards performance and emphasizes a team-based culture, aiming to deliver top sales