Senior Mobile Experience Expert - Growth & Benefits

T-Mobile; Aiea (HI); On-site; USD 64,000 - 84,000; Full time

Benefits offered by this job

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Discounts on mobile service

Home internet discounts

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks an Experience Expert to deliver best-in-class customer service and retail expertise. You will use new systems and tools, solving customer issues from research to resolution, while contributing to a knowledgeable product roadmap built for these locations.

Expect curated training and continuous development in a team-based environment that rewards experience, with opportunities to grow in sales and service excellence across a dynamic, customer-focused store.

Qualifications

• High School Diploma or GED required.
• 12+ months of tenure in mobile or retail experience.
• Strong customer service, sales, and math aptitude.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems.
• Complete ongoing training to act as SME for T-Mobile.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate to foster a sales and service oriented culture.
• Meet sales and service performance targets.

Skills

Customer service

Retail sales

Organization

Communication

Math skills

Certification

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. seeks an Experience Expert to deliver best-in-class customer service and retail expertise. You will use new systems and tools, solving customer issues from research to resolution, while contributing to a knowledgeable product roadmap built for these locations.

Expect curated training and continuous development in a team-based environment that rewards experience, with opportunities to grow in sales and service excellence across a dynamic, customer-focused store.