Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Wheaton (MD); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service in our company-owned stores, leveraging retail expertise and new systems for resolving customer needs.

You will work with a product roadmap tailored for these locations, collaborating with Customer Service and Engineering to provide a one-stop resolution experience. You will receive curated training and growth opportunities, with a competitive base pay and incentives, plus comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 12+ months experience as Mobile Expert or in related role.
• Strong customer service and sales skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.
• Strives to resolve sales and customer service pain points.

Skills

Customer service

Retail sales

Organization

Multi-tasking

Communication

Training

Problem solving

Team collaboration

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service in our company-owned stores, leveraging retail expertise and new systems for resolving customer needs.

You will work with a product roadmap tailored for these locations, collaborating with Customer Service and Engineering to provide a one-stop resolution experience. You will receive curated training and growth opportunities, with a competitive base pay and incentives, plus comprehensive benefits.