Senior Mobile Expert: Expert Service, Growth & Stock Grants

T-Mobile US Inc.; Blaine (MN); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Discounts (mobile service & home)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs, participate in training, and contribute to a team focused on sales and service excellence.

The role includes active collaboration with Customer Service and Engineering, participation in a store culture that rewards performance, and access to a broad rewards package including stock grants and benefits.

Qualifications

• High School Diploma or GED is required.
• Retail experience of 12+ months is preferred for Neighborhood Mobile Expert roles.
• Experience in Care: Elite Expert roles is preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME in T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs, participate in training, and contribute to a team focused on sales and service excellence.

The role includes active collaboration with Customer Service and Engineering, participation in a store culture that rewards performance, and access to a broad rewards package including stock grants and benefits.