Senior Mobile Experience Expert — Growth, Stock & Training

T-MOBILE USA, Inc.; Little Rock (AR); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking an Experience Expert to deliver best-in-class customer service in our company-owned stores. You will combine retail expertise with new systems and tools to resolve customer needs and drive sales.

Join a team that values development, supports ongoing training, and fosters a collaborative culture. Expect growth opportunities through a structured training path and performance-based recognition.

Qualifications

• High School Diploma or GED required.
• 12+ months tenure as Mobile Expert or Elite Tech Expert (Required).
• Legally authorized to work in the United States (Required).
• Must be 18 years of age or older (Required).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success in resolving sales and customer service pain points.

Skills

Customer service

Retail sales

Organization

Training

Math

Certifications

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an Experience Expert to deliver best-in-class customer service in our company-owned stores. You will combine retail expertise with new systems and tools to resolve customer needs and drive sales.

Join a team that values development, supports ongoing training, and fosters a collaborative culture. Expect growth opportunities through a structured training path and performance-based recognition.