Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; San Jose (CA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in our company-owned stores. You’ll use new systems and tools, work with peers in Customer Service and Engineering, and participate in a curated training program to build expertise and growth.

The role emphasizes a team-based culture, high-performance sales, and delivering the best shopping experience in a customer's lifetime.

Qualifications

• Experience in high-volume retail and customer service environments.
• Ability to train and onboard staff, and manage multiple tasks.
• Strong math and calculator skills for transactions and audits.
• Must pass certification and recertification processes.
• Proven track record delivering world-class shopping experiences.

Responsibilities

• Sells products, features, and services based on customer needs.
• Resolves customer issues in one interaction using in-store systems.
• Participates in ongoing training to act as SME for T-Mobile.
• Uses digital tools to assist customers and onboarding processes.
• Collaborates to foster a sales-and-service culture.
• Strives to meet and exceed sales and service metrics.

Skills

Customer service

Retail sales

Organization

Training

Math proficiency

Certifications / recertification

Escalation handling

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in our company-owned stores. You’ll use new systems and tools, work with peers in Customer Service and Engineering, and participate in a curated training program to build expertise and growth.

The role emphasizes a team-based culture, high-performance sales, and delivering the best shopping experience in a customer's lifetime.