Senior Mobile Expert — Growth, Service & Tech Mastery

tmobile; Hanover (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will solve customer needs from research to resolution, leveraging new systems and a product roadmap tailored for these locations, and collaborate with peers in Customer Service and Engineering to create a one-stop path to resolution. The role includes curated training, ongoing development, and a team-based culture that rewards performance and store results, enabling you to grow and

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will solve customer needs from research to resolution, leveraging new systems and a product roadmap tailored for these locations, and collaborate with peers in Customer Service and Engineering to create a one-stop path to resolution. The role includes curated training, ongoing development, and a team-based culture that rewards performance and store results, enabling you to grow and