Senior Mobile Expert: Elite Service & Solutions

T-Mobile USA, Inc.; Virginia (MN); On-site; USD 83,097,000 - 103,320,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service while applying retail expertise to solve customer needs from research to resolution.

The role includes new systems and tools, a dedicated training curriculum, and collaboration with Customer Service and Engineering to create a one-stop resolution flow. Growth and recognition are emphasized within a team-driven culture.

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months in Neighborhood Mobile Expert preferred.
• Care experience: Elite Expert, Account Care preferred.
• Care experience: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service while applying retail expertise to solve customer needs from research to resolution.

The role includes new systems and tools, a dedicated training curriculum, and collaboration with Customer Service and Engineering to create a one-stop resolution flow. Growth and recognition are emphasized within a team-driven culture.