Senior Mobile Experience Specialist

tmobile; Hamden (CT); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with matching

Employee stock grants

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will combine retail expertise with new systems to resolve customer needs from research to resolution, leveraging a product roadmap built for these locations, and collaborating with engineers and sales teams to create a one-stop experience. The role offers continuous training, a team-based culture, and meaningful growth opportunities along with competitive pay and comprehensive

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores.

You will combine retail expertise with new systems to resolve customer needs from research to resolution, leveraging a product roadmap built for these locations, and collaborating with engineers and sales teams to create a one-stop experience. The role offers continuous training, a team-based culture, and meaningful growth opportunities along with competitive pay and comprehensive