Senior Mobile Expert - Elite Tech & Service Leader

T-Mobile; Oklahoma City (OK); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Tuition assistance

Transit programs

Job summary

T-Mobile USA, Inc. seeks Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores in Oklahoma City.

You will use new systems and a dedicated product roadmap to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to deliver top-tier experiences. You will participate in curated training to grow expertise, with a team-based culture that recognizes contributions.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to promote a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Sr Mobile Expert to drive best-in-class customer service in company-owned Experience stores in Oklahoma City.

You will use new systems and a dedicated product roadmap to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to deliver top-tier experiences. You will participate in curated training to grow expertise, with a team-based culture that recognizes contributions.