Senior Mobile Expert: Growth & Stock Rewards

T-Mobile US Inc.; Oklahoma City (OK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert for our Experience stores in Oklahoma City. You will apply retail expertise and deliver best-in-class customer service while guiding customers through product features and solutions.

You will resolve inquiries in one interaction using in-store systems, stay current with new products, and collaborate with peers and engineers to create seamless customer experiences and drive store results.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert for our Experience stores in Oklahoma City. You will apply retail expertise and deliver best-in-class customer service while guiding customers through product features and solutions.

You will resolve inquiries in one interaction using in-store systems, stay current with new products, and collaborate with peers and engineers to create seamless customer experiences and drive store results.