Senior Mobile Expert: Elite Tech & Service

T-MOBILE USA, Inc.; Colonial Hills (SC); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) & Stock Grants

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will use new systems and tools for issue resolution, participate in a product roadmap for store locations, and collaborate with Customer Service and Engineering to ensure a one-stop resolution for customer pain points. Training is tailored to enhance expertise and career growth in a team-driven environment that rewards performance and

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works with peers to foster a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will use new systems and tools for issue resolution, participate in a product roadmap for store locations, and collaborate with Customer Service and Engineering to ensure a one-stop resolution for customer pain points. Training is tailored to enhance expertise and career growth in a team-driven environment that rewards performance and